Insurance Claims Assistance
Does Hero Roofing help with roof insurance claims?
Yes. Hero Roofing helps Central Arkansas homeowners document storm and hail damage, meet with the insurance adjuster, review the approved scope of work, and restore the roof properly. We are not public adjusters, but we help you understand the roofing side of the claim. Call 501-519-9169 for a free inspection.
In Your Corner Through the Claim
When a storm rolls through Central Arkansas, the damage to your roof is only half the battle — the other half is the insurance claim. Filing, documenting, and following up with an adjuster is confusing, time-consuming, and stacked in the carrier's favor. That's exactly where Hero Roofing comes in.
Insurance claims are in our DNA. Our co-founder spent over a decade specializing in the roofing insurance process and literally wrote our company's insurance training manual. We put that experience to work advocating for the full, fair recovery you're owed under your policy.
We inspect the roof, document every point of damage, meet your adjuster on-site, and help you understand the roofing side of the claim. We restore your roof to the approved scope of work, so all you have to do is pick a shingle color.
How We Help With Your Claim
- Free, no-obligation storm and hail damage inspection
- Thorough photo documentation of all damage
- Helping you file the claim with your carrier
- Meeting your insurance adjuster on-site
- Advocating for fair coverage — even on prior denials
- Documenting supplements for hidden damage
- Providing documentation for both the ACV and RCV checks
- Final installation once the claim is approved
The Hero Claims Process
Inspect & Document
We perform a free, detailed inspection and capture clear photo evidence of every storm, hail, and wind impact on your roof — the foundation of a strong claim.
Meet the Adjuster
We meet your adjuster on-site to walk the roof together, making sure nothing legitimate gets overlooked or downplayed.
Supplement & Restore
We document any hidden damage uncovered during the work, provide the paperwork for both insurance checks, and rebuild your roof — you just choose the color.
Understand Your Claim
ACV vs. RCV
ACV (Actual Cash Value) is the first check your insurer sends after approving a claim. It represents the depreciated value of your roof — what it's worth today, factoring in age and wear.
RCV (Replacement Cost Value) is the second check, representing the full value to replace your roof. Carriers hold this back until you provide an invoice proving the work was completed. We provide the documentation and invoicing for both checks so you can pursue your full recovery.
What's a Supplement?
A supplement is a request for additional funds sent to your insurer after work begins and hidden damage is uncovered — like rotted decking, exposed wood, or required code upgrades such as ice-and-water shield.
First checks from insurance are almost always incomplete. Supplements are an important part of a full recovery, and we document the additional roofing work and provide the photos and detail your carrier needs to consider them.
Been Denied Before?
A denial isn't always the end of the road. Claims get denied for all kinds of reasons — incomplete documentation, a rushed inspection, or damage that wasn't properly identified the first time around. We've helped homeowners revisit claims that were previously turned down.
If you believe your roof was damaged by a covered event and your claim was denied, let us take a fresh look. We'll inspect the roof, document what we find, and give you an honest assessment of whether there's a path forward. There's no cost and no obligation for the inspection.
Hero Roofing is a roofing contractor, not a public adjuster or law firm. We document damage and advocate for fair coverage, but we do not determine claim outcomes — your carrier and policy do. Coverage depends on your individual policy and the cause of the damage.
Keep Reading
Learn more about how we work and how to make your project affordable.
Need a new roof now? Let's talk financing.
We can walk you through financing options so the roof you need doesn't have to wait. Reach out and we'll help you understand what's available for your situation.
Let's Take Care of Your Roof
You're the hero of your home — we're just the crew that has your back. Whether you need a full replacement or an honest second opinion, we'll walk you through your options — free, with no pressure.